This is by no means intuitive, however, understanding these aspects of work systems is essential when it comes to improving service delivery. In this workshop we will do an experiment where participants will answer questions like these by themselves.
In addition, we will also cover aspects of local optimization vs. global optimization and what this means for improving your service delivery. The main problem is that most methods focus on team-level performance. In the best case, you don’t see any improvement, in most of the cases it is getting worse. Local optimization leads to global sub optimization! But what does this mean? And how can you increase service delivery beyond the team? In this workshop we will find answers to these questions.